• • You will need your routing number and checking account number
  • This information must be from a personal checking account. No business accounts, please.
  • There is no fee for this service

• • Payments made by 5:00 p.m. CT will be credited to the account as of the date received
  • Payments after 5:00 p.m. CT will be credited as of the next day
  • It may take us up to 2 days to process your payment. This means that you may not see the payment on your account for up to 2 days.
  • We must receive the payment by 5:00 p.m. CT on the due date to avoid a Late Fee

• You will need your routing number & checking account number.

  This information must be from a personal checking account.

  No Business accounts, please.

• Need your debit card account number and expiration date.

  Same day debit card payments are authorized immediately.

  Future dated debit card payments are authorized on the morning of the payment date.

• A checking account or debit card payment can be made using the automated phone service.

• Payments made by 5:00 p.m. CT will be credited to the account as of the date received.

  Payments after 5:00 p.m. CT will be credited as of the next day. 

  It may take us up to 2 days to process your payment.  This means that you may not see the payment on your account for up to 2 days.

  To avoid a late fee, we must receive the payment by 5 P.M. central time on the due date.

• Call 1-800-926-9400 for MoneyGram locations or visit moneygram.com

  You will need your Credit Card Number and the Receive Code '6267'

  • Costs may vary
  • Contact Money Gram for rates

• • Payments made by 5:00 p.m. CT will be credited to the account as of the date received
  • Payments after 5:00 p.m. CT will be credited as of the next day
  • It may take us up to 2 days to process your payment. This means that you may not see the payment on your account for up to 2 days.
  • We must receive the payment by 5:00 p.m. central time  on the due date to avoid a late fee

• You can make same-day payments at over 100,000 locations nationwide including Walmart, Ace Cash Express, and Pay-O-Matic. To find a location nearest you visit https:premier.ingolocator.com and enter an address, city, or zip code, and select search. Select a location from the menu or map for details.

• • Checks or Money Orders
  • Allow 5-7 days for delivery.
  • Address: First PREMIER Bank, PO Box 5529, Sioux Falls SD 57117-5529

• • Checks or Money Orders
  • Allow 1-3 days for delivery.
  • DHL, UPS, Fed Ex, US Postal.
  • Address: PREMIER Bankcard, 3820 N. Louise Ave, Sioux Falls, SD 57107-0145
  • Cost may vary. Check with carrier for rates.
  • Payments received by 5 P.M. central time will be credited as of that day.  Payments received after 5 P.M. central time will be credited as of the next day.  
  • It may take us up to 2 days to process your payment.This means that you may not see the payment on your account for up to 2 days.
  • To avoid a late fee, we must receive your minimum payment plus any past due amount by 5 P.M. central time on the due date.

• • Check with your local bank for availability
  • Log into your Bill Pay Service provider
  • Use the following information to add a new biller or payee First PREMIER Bank, PO BOX 5529, Sioux Falls, SD 57117-5529
  • Enter your 16 digit credit card number in the Account Number field.
  • Payments received by 5 P.M. central time will be credited as of the date received. Payments after 5 P.M. central time will be credited as of the next day.
  • It may take us up to 2 days to process your payment. This means that you may not see the payment on your account for up to 2 days.
  • To avoid a late fee, we must receive the payment by 5 P.M. central time on the due date.
  • Contact RPPS or your local agent for payment cut-off dates and times.

• Notification via SMS or phone calls will be sent if we suspect fraudulent activity or when a compromised card is detected. For your security, notification via phone calls cannot be turned off.

  PREMIER Bankcard Fraud Alerts messages are provided to you at no cost. You will not be charged for alerts received. Message frequency varies, as they are only sent when there is suspicion of fraud. For help, send HELP to 51268.  For support, contact us at 1-800-501-7344. Send STOP to 51268 to end future fraud alert messages.  Mobile carriers are not liable for delayed or undelivered messages. 

• Yes, you may request to add an additional cardholder by:

  • Logging into your mypremiercreditcard.com account
  • Click Additional Card Request. (On the left side)
  • Describe your request for adding an additional cardholder, including the user’s full First and Last name and Date of Birth and click submit.  Note: The additional cardholder will be added to your Credit account as an authorized user.  The authorized user must be 13 years of age or older.
  • You will be provided with a reference number. Please allow 3-5 business days for your inquiry to be reviewed and for a response.

• A fee of $29 may be assessed upon the request of each additional cardholder.

• When an additional cardholder receives the credit card, they will want to complete the PIN request steps listed under the PIN Topic on the Help Page.

• Account information may be reported to the Consumer Reporting Agencies in the authorized user's name as well as the primary cardholder's name.

• No, by adding an additional cardholder to the account the credit limit does not change and is not split between two cards. Both the primary and additional cardholder have access to the available credit on the account.

• The charge may have been made after the statement printed or the charge was not posted to the account at the time the statement printed. To view charges that have occurred since your last statement, select the Current Activity Link under the Left Navigation menu while signed into your account online.

• Credit limit is the maximum amount the customer can borrow on the account.

• Current balance is the amount that is owed back on the account. This can include any fees, purchases, or interest that have been billed to the account.

• Available credit is the amount of credit that is available for use.

• PREMIER Bankcard reports every month to the consumer reporting agencies when your statement prints.

• If there is a transaction on your statement you believe is in error, please complete the Notification of Disputed Item on the back of your monthly statement. You can submit your dispute by using the Upload Documents feature via the mobile app or website. Or Mail the completed form to:

  PREMIER Bankcard

  PO Box 5524

  Sioux Falls, SD 57117

  We must hear from you no later than 60 days after we sent you the first bill on which the error or problem appeared. You may call us, but doing so will not preserve your rights.
  A detailed written explanation of your dispute is required for any situation which does not fit into one of the categories described on the form. This may include, but is not limited to, merchandise that is defective, damaged, or returned.
  Please include as much information as possible about the dispute, and remember to include relevant documentation (this includes copies of any signed return postal receipts, estimates, invoices, or hotel cancellation numbers). If there is a transaction on your account which you did not make or authorize, please state this in a signed letter.
  Insufficient information may delay or prevent the resolution of your inquiry. All inquiries must include your account number and signature.
  A disputed investigation can last from 60-90 days.  We will notify you by mail if any additional information is requested.

• • Enrolling in Electronic Delivery allows you to view both letters and statements online, saving mail time and giving you quicker access to your communications.

• • After you have created your online account, log in and click the Statements or Letters link on the left.
  • Select the account to enroll.
  • Click on Manage Delivery Preferences and check the box for Paperless to start the enrollment process.

• • Statements and letters are available for 90 days online.
  • Printing or saving a copy of each statement and letter is recommended.

• • We will send you an email when your statement has generated, and it will be available to view within 24-48 hours.
  • Letters are available to view as soon as you receive your email notification.

• • Log into your account.
  • Click on the Statements or Letters link on the left.
  • Select the account you wish to view.
  • For Statements, select the statement date you wish to view. Select the View PDF button or the View as An Image link
  • For Letters, select the link in the Document Name column corresponding to the letter you wish to view.

• • Log into your account.
  • Click on the Statements or Letters link on the left.
  • Select the account to unenroll.
  • Click on Manage Delivery Preferences and uncheck the box for Paperless.
  • Click Update Preferences.

• • Click on the "Enroll" link at the top of the home page.
  • Enter your Credit Card Number and Social Security Number.
  • Create your username and password. 
    • A valid username must be 8-32 characters long and contain no symbols or spaces.
    • A valid password must be 8-64 characters long and must include both upper and lower case letters and a number or a special character. 
  • Accept the website Terms of Use.
  • Request a secure access code.
    • You can choose from a text, phone call or email to a phone number or email address on your account. 
  • Once you have your secure access code, enter the code on the site, re-enter the password you created and select either private or public computer.
  • Click "Continue" to access your account information.

• Enter your username and password on the Home page and click "Sign In". If you forgot your username or password, click on the "Forgot Username/Password" link.

  If you are using a new browser, computer or have recently cleared your cookies, you may be required to obtain a new secure access code for verification. You can select to receive the secure access code via text message, phone call or email to a phone number or email address on file.

• FICO is a registered trademark of Fair Isaac Corporation in the United States and other countries. PREMIER Bankcard and Fair Isaac are not credit repair organizations as defined under federal or state law, including the Credit Repair Organizations Act. PREMIER Bankcard and Fair Isaac do not provide "credit repair" services or advice or assistance regarding "rebuilding" or "improving" your credit record, credit history, or credit rating.

• Your financial success is important to us. That's why we are providing you with your FICO® Score and information to help you understand it.

• The FICO® Score was created by Fair Isaac Corporation (FICO). The FICO® Score is a number that lenders use to assess your credit risk which reflects how likely you are to pay your credit obligations.

• PREMIER Bankcard does not share your FICO® Score with anyone but you.

• We have partnered with FICO to provide your FICO® Score, based on TransUnion data at no cost to you.

• No, this is considered a “soft” inquiry and is not reported in your credit file to lenders and does not harm your FICO® Score. 

• Your FICO® Score, if available, will be printed on each monthly statement, however we will only refresh the score quarterly. This means the score on your statement will only change quarterly. Make sure to check the score date and source of the score which will also be printed on your statement.

• PREMIER Bankcard has added the FICO® Score to cardholder statements; however, there are a few reasons you may not have a score included: 

  • You may have key information on your credit report that is mismatched or missing, for example an address change that has not been updated with First PREMIER Bank or TransUnion®
  • Your credit history is too new
  • All of your accounts reported in the last six months are in dispute
  • Your account status is lost or stolen, fraud, closed, suspended, bankrupt, or charged off
  • You have a foreign address
  • Your credit report has a deceased flag

PREMIER Bankcard has added the FICO® Score to cardholder statements; however, there are a few reasons you may not have a score included: 

• There are many different credit scores available to consumers and lenders. FICO® Scores are the credit scores used by most lenders and are based on credit file data from a particular credit bureau. The FICO® Score printed on your PREMIER Bankcard statement is the specific score that we use to manage your account.

• For more information on understanding your FICO® Score visit www.ficoscore.com/education, click Understanding FICO® Scores or FICO® Score FAQ's for more information.

• The score range for this FICO® Score is 300 to 850.

• You may obtain one credit report from each of the three major consumer reporting agencies for free once every 12 months by visiting www.annualcreditreport.com.

• The Lock/Unlock Card option is only available in our PREMIER Bankcard Credit Card Mobile App.  Once you access the mobile app, tap Settings > Card Controls > Lock/Unlock Card.

• Your card will remain locked until any of the following occur:
  • You unlock your card
  • You close your account
  • Your card is reported lost or stolen
  Note: You may lock the replacement card if you choose to.

• While locked, PREMIER Bankcard will decline new charges including, but not limited to, purchases made in-store, online, in-app, via phone, or cash advances.  Some activity will continue, including ongoing recurring transactions (recurring bills), payments, account fees, interest, returns, credits, and dispute adjustments.

• When you lock your card, any cards with the same account number, including authorized user’s cards, will be subject to the locked status. If you have a second account, each account will need to be locked individually.

• The option to lock your card is only available in the mobile app. The option is not available for applications, revoked accounts, or closed accounts.

• To report your card lost or stolen, please call Customer Service at 1-800-987-5521.  Once in our automated phone system, select option 6 from the main menu.

• PREMIER Bankcard credit cards are issued with a microchip embedded in the card that provides increased protection against fraud. In addition to the chip, you may be required to enter your PIN to complete the transaction.

• Requesting a PIN is fast and easy. Simply call 1-888-891-2435 to set up your personalized identification number.

• Changing your PIN is fast and easy. Simply call 1-888-891-2435.

• Are you stressed about money? Don't worry - You are not alone and help is available! Our interactive modules features educational videos on the following topics:
  • Building Emergency Savings
  • Checking Accounts
  • Credit Scores & Reports
  • Identity Protection
  • Insurance
  • Overdraft
  • Taxes
  Learn More >

• Are you looking to better understand payment options for your lifestyle or pay off existing loans and debt? View our educational videos on the following topics:
  • Auto Loans
  • Payday Loans
  • Credit Cards
  • Mobile Payments
  • Prepaid Cards
  Learn More >

• Are you in the market for a new home? View our playlist of videos that discuss key components on the following topics:
  • Considering Home Ownership
  • Credit Scores and Reports
  • Mortgages
  • Insurance
  • Mortgage Modifications
  Learn More >

• Are you planning for retirement? Our interactive module provides insight on important topics when considering retirement plans. Playlist includes the following videos and financial calculators:
  • Savings
  • Retirement 101
  • Your Retirement Lifestyle
  • When to Collect Social Security
  • Pre-tax vs. Roth Analyzer
  Learn More >

• As older individuals are particularly vulnerable to scams and financial abuse, it's important to understand how to recognize and report elder fraud. View our playlist of the following videos:
  • Planning for a Caregiver
  • Becoming a Caregiver
  • Expectations of a Financial Caregiver
  • Preventing Elder Fraud
  Learn More >

• Please contact Customer Service immediately at 1-800-987-5521. Once in our automated phone system, select option 6 from the main menu. A Customer Service Representative will request the date and time the card was lost or stolen and the date, location, and amount of your last transaction.

• • We offer the Lock/Unlock Card option in the mobile App
  • By locking your card, you prevent new merchant purchases
  • See the Lock and Unlock Card Option section above for more information

Service Members Civil Relief Act (SCRA)

• We are thankful for our customers who serve in the United States military. The Servicemembers Civil Relief Act (SCRA) can offer protection or relief to members of the military, their spouses, partners, and dependents.

• The interest rate is lowered, the minimum payment amount is reduced, and no fees are assessed other than for PREMIER Credit Protection, if applicable. These will be activated/effective based on your active duty start date.

• Yes, you are still responsible for making payments on accounts enrolled in SCRA benefits and late payments may be reported to the consumer reporting agencies.

• The SCRA provides benefits on accounts that were opened before the start of the Servicemember’s active duty period.

• • For customers enrolled in Online Access, requests can be submitted via Document Upload.  Use the Military Documents option.
  • Requests may also be submitted via Fax or Mail.
    • Fax: 605-357-3438
    • Mail: PREMIER Bankcard, Attn: SCRA Request, PO Box 5524, Sioux Falls, SD 57117-5524
  • All written requests should include:
    • The Servicemember's name
    • PREMIER Bankcard credit card account number
    • Copy of active duty orders or a letter from your executive or commanding officer on official letterhead that includes:
      • Servicemember's name and SSN
      • Active duty start date
      • Branch of service

• PREMIER Bankcard will generate a letter to the address we have on file with the determined outcome within 30 days of receipt of your documentation.

• We support a version of the following browsers currently supported by its publisher: 

  • Edge
  • Chrome
  • Firefox
  • Safari

  We do not support outdated or beta versions.  We recommend using the current version of a supported browser for your protection and security.  

• Yes, anytime you plan to travel you should notify PREMIER Bankcard by calling Customer Service at 1-800-987-5521 to make a note on the account.

• You can access your account by downloading the PREMIER Credit Card mobile application from either the App Store or Google Play.

• A mobile wallet is a digital way to store your First PREMIER Bank credit card information on your mobile device. You can pay for purchases without using your physical, plastic credit card.

• You can use your First PREMIER Bank credit card with Apple Pay, Google Pay, and Samsung Pay.

• You can download the mobile wallet from your respective App Store and follow the instructions on how to add your PREMIER Bankcard credit card.

• • Simply download and/or open your mobile wallet
  • Load your credit card number
  • Add a PIN or other security measures as instructed
  • Hold or tap your device at checkout as instructed
  • Track transactions in one convenient place

• • Speed your way through checkout
  • Disable mobile wallet online if your device is lost or stolen
  • Pay without displaying your full card number to merchants

• Mobile wallet features and functionality vary. For specific information for your mobile wallet, please consult the individual wallet pages for instructions. Mobile wallets are similar with regards to the features and security measures they offer. The right one for you depends on your personal preference, the device you are using, the type of credit and debit cards you have, and how you wish to interact with your apps.
  To view the First PREMIER Bank® mobile wallet terms & conditions, please click here.